When people think of working in customer service they often think of working face to face with customers, when in fact most business transactions today are done either online or over the phone.  From Wal-Mart to GE and Bank of America to Ford Motor Company Call Centers today are the way business gets done. They also require a particular and specific skill set. Do you have what it takes to join this growing, fast paced and well-paid profession?

1. The Ability to Listen Closely to Customers
the number one skill because, in essence, this is what the job itself is all about. All other customer service skills pale in comparison to this particular one because if a customer service rep is not listening to the customer they are never going to be able to provide good service.
2. Clear Verbal Communication
Aside from being able to listen, you also need to be able to communicate verbally with the customer. While written communication is another of the customer service skills you'll want to master, it is verbal communication that is most often used in today's call centers. The purpose of this kind of communication is to not just repeat a spiel or information to the customer, but to make sure that they understood what you said…
3. Ability to empathize
this is an ability that will most likely be honed over time and it is one of the customer service skills that can actually erode for some who have been in this industry for a while. You need to be able to listen and actually involve yourself in what the customer is telling you about their situation
4. Data Entry and Basic Computer Skills
Most of your other skills are about dealing with people, but some customer service skills are about things you need to do for the company. In nearly all cases, you will be working with some sort of computer program that needs you to record data about your call. It is important that you can type quickly so that customers do not have to wait and that you understand the basics of using a computer and software so that you can properly perform your job.
6. Basic Acting Skills
the fact is, sometimes in order to maintain professionalism you are going to have to put on a mask of friendliness and concern. This does not mean you are attempting to deceive anyone for a nefarious purpose, but it is important to know how to do. Even if a customer is irritating you, it is not appropriate to act irritated. Basic acting can help you present certain information in a more cheerful and upbeat tone, make sure your body language and facial expressions convey what you mean to say and generally help you get into the mindset you must be in so that you can do your job well.
7. Ability to Memorize Protocol and Guidelines
most customer service positions are within companies that have official ways of handling calls. You will need to be able to not just look over the rules, but actually internalize them. You need to understand the guidelines and then use them the way they are intended. Those who follow the rules best usually end up working at a company the longest.